What is Collected in Each Support Bundle Preset?

Summary

Beginning with VastOS 3.2.x, users can select from a set of preset bundle types to enable log collection for specific reasons. This article will explain what is collected in each bundle type. These presets are available in the Web UI and the VCLI interfaces.

What is a Preset?

A preset specifies a category (or categories) that best suits the issue you are creating a support bundle for.
Each category includes a predefined set of data objects in the support bundle. Verify with your support engineer which category best suits your needs.

Creating A Support Bundle in the Web UI

1. On the main UI page, click on the Support link in the bottom left-hand corner and then click on the Support Bundle link in the subsequent pop-out menu.

2. On the Support page, click on the Create Support Bundle button in the upper right-hand corner.

    

   

3. The presets are available by clicking on the little arrow in the Select Preset field

    

   

Creating a Support Bundle using VCLI

1. SSH to your cluster IP address or hostname

2. Check to make sure you are on the same node that is running VMS (which should be the case if you logged in via the cluster IP)

[cluster-cnode] $ docker ps | grep -i vms
e63d7488913b vastdata.registry.local:5000/dev/orion:release-3.2.1-204287-vms "/vms-entrypoint.sh" 22 hours ago Up 22 hours vast_vms

If this shows an entry (as shown above), then you are on the correct node.  If not, log out and try logging in again to ensure you are on the correct node running the VMS server.  

3. Enter the VCLI with the same username and password as used to access the Web UI:

[cluster-cnode] $ vcli
username: admin
password:
vcli: admin>

4. The VCLI will show options for each command as you type.  You will see the relevant support bundle types like so (supportbundle create --prefix test --preset):

What is collected in each preset?

The table below shows what logs/data are collected with each bundle preset type: